Shipping and Returns

Shipping

We love to ship Priority Mail by the USPS because it's fast, inexpensive for smaller packages, and reliable. We also utilize FedEx Ground for larger packages so we can keep our shipping costs to you as low as possible. We hand package and ship all of our products within 48 hours of receiving an order to ensure your items are as fresh as possible. Actual carrier rates are calculated based on product weight and the shipping destination at the time of purchase. The customer pays the actual shipping costs. Shipping may cost up to $50.

If for any reason your product is damaged during shipping, email support@thekombuchashop.com for a free replacement. 

International Shipping

We are based in the Madison, Wisconsin, United States, and are able to ship some, but not all products to Canada. The customer is responsible for additional duties and taxes. Shipping prices range by weight and address. At this time, we are unable to ship internationally to countries like Europe and Asia. Shipping prices range by weight and address.

Free shipping promotions and coupons are available for destinations within the continental United States only. These promotions and coupons do not apply outside of this region.

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay and PayPal.

Easy Returns and Exchanges

If for any reason you are not completely satisfied with one of our products, you can send it back within 30 days of delivery. As long as the item is in new condition, we will offer a full refund less the cost of return shipping. Refunds are issued within 48 hours of receiving the item(s). Email support@thekombuchashop.com and we'll get you taken care of.